Refunds will only be considered if YallaBanana or the Merchant is at fault
Your voucher is valid up to the expiration date stated on the deal and voucher. If there are specific needs as to the dates required (visiting family, or other restrictions) it is the responsibility of the customer to check the availability of those dates directly with the merchant BEFORE purchasing the voucher. No refunds will be given due to preferred dates not being available when alternative dates are available before the voucher expiry.
How to redeem your voucher
Vouchers are emailed a few minitues after deal is purchased
You can also print it from your members account, just login and look under My Purchases/Gifts.
Vouchers can be used immediately unless otherwise specified.
Present your voucher to the merchant when you wish to make the transaction.
Don't forget to use the voucher before it expires.